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I'll be trying to collect some basic troubleshooting and tech support tips here.

As the game is in constant flux this list will likely be incomplete at times. If you have any issues or tips please feel free to post them so they can be added here

Save Game Problems

The latest patch may be causing issues with saving and loading your game. If you are encountering this issue then please try the following fix:

1. Open the itch.io app
2. At the bottom left is a button that has your username on it
3. Click that, then click "Preferences" in the menu that appears
4. Please UNCHECK "Enable itch.io sandbox" in the window that appears

Update Your Video Card Drivers

This is the next most common cause for people's inability to run the game, particularly on PC.

First check your driver version using this method and make sure your drivers are recent:

For AMD cards, download the AMD Catalyst Control Center, which you can find here:

http://www.amd.com/en-gb/innovations/software-technologies/catalyst

For NVidia cards, go to this page and download the appropriate drivers for your card by providing the correct information:

http://www.nvidia.com/Download/index.aspx

If you have an NVidia GeForce card, you can also download and install the GeForce Experience to update your cards through that:

http://www.geforce.com/geforce-experience

For Intel cards, go to this page and download the appropriate drivers by providing the correct information:

https://downloadcenter.intel.com/default.aspx

Always make sure you reboot your machine after installing the drivers, just to be safe. Then try relaunching the game.

Laptop users should force their Nvidia/AMD cards

Use the Nvidia Control Panel or AMD CCC to force the game to use your built in GPU instead of the Intel one

This guide should help you depending on your video card:

http://www.howtogeek.com/175281/how-to-force-graphics-options-in-pc-games-with-nvidia-amd-or-intel-graphics/

Manually Run the Unreal Redistributable

In Windows go to

C:\Users\<USERNAME>\AppData\Roaming\itch\apps\Aven Colony Beta\Engine\Extras\Redist\en-us

And run the file UE4PrereqSetup_x64.exe

Reboot your computer afterwards

To see the AppData folder you need to have hidden folders viewable. Alternatively you can type in Explorer

%APPDATA%

And it will take you to the Appdata\Roaming folder automatically

If You Experience Problems With Saving / Loading ...

If you're playing the game via the itch.io app and find you're unable to save or load games, please disable the itch.io sandbox as described in this post.

If you're playing the game using "Windows 10 N" and experience crashes when going to the save/load screen, please try the following:

1. Install Windows Media Framework by going to  https://www.microsoft.com/en-US/download/details.aspx?id=49919  (or  https://www.microsoft.com/en-us/download/details.aspx?id=53356  if you're running the Windows 10 Anniversary edition!).
2. Make sure you get 3 updates from Windows Update after installing the Windows Media Framework - KB30100801, KB3099229 and KB3133719. If you've taken the above step, just running Windows Update should fix it.

Nothing Works! Help!

As the game is in alpha many many thing will likely go horribly wrong (just like on your colony!). To assist the devs in solving your issue as quickly as possible, please ensure you've tried all the steps above. Once you have you should create a new post outlining your issue. Please be absolutely verbose as possible. "Everything is broken" isn't going to help the devs get your issue resolved. But something like "During a lightning storm I clicked on a farm and an alien came through my screen and punched me!" (file that under 'non critical issue'...) is great. Make sure you put in your system specifications like

• Operating System
• Video Card Type
• CPU Type

If you have a save game where your bug is consistently repeatable, please attach that to the post here. Your save games are here:

C:\Users\<USERNAME>\AppData\Roaming\itch\apps\Aven Colony Beta\AvenColony\Saved\SaveGames

Also any log files from your crash would be helpful as well. You can find log files here:

C:\Users\<USERNAME>\AppData\Roaming\itch\apps\Aven Colony Beta\AvenColony\Saved\Logs

Use a zip program or use the compression utility built into most Windows systems to save space before attaching to your post.

If you have any other technical tips/tricks/concerns post them so I can add it to the list above

Saved for Posterity and deprecated fixes

Wow!  Thanks so much for the helpful list, satoru!

I've stickied this thread.

Note that we are working on setting up the redistributable package in the next update.

All known crash bugs have been fixed as of 0.1.13041, so make sure you have the latest version!

My Problem is, if i download the files and want to open it, it says that its the wrong format or the files are damaged. What can i do to fix that? ( Sorry for my english:D )

That's very odd.  If you're getting them from itch.io as you should, then I'd contact itch.io support about it ...

Fixed it. The problem was mozilla, it didnt download the whole file, after i downloaded it with chrome it is running 🙂

I can't run the game. I get a GearVR pluging not found error. Why? I don't have GearVR.